Kris Prosen

Kris Prosen has extensive experience in contact center technology and resource planning, currently serving as Lead Contact Center Engineer-IT at Medica since October 2004. In this role, Kris is responsible for the system support and administration of various adjunct technologies including Avaya PBX and Cisco Unified Communication Manager. Previously, as Lead WFM Analyst at Medica, Kris led the implementation of Aspect eWFM and supervised a team for multiple call centers. Prior experience includes working as a Resource Planning Coordinator at CIGNA Behavioral Health, where skill was applied in call volume forecasting and schedule production, and as a Pharmacy Technician at Kmart Corporation, focusing on patient record management. Kris Prosen holds a BA in Mass Communications and Business Administration from Winona State University.