Amy West

Amy West currently serves as a Customer Care Advocate at Medical Answering Services LLC, where responsibilities include coordinating non-emergency transportation for NY Medicaid enrollees, achieving a 97% customer satisfaction rating. Previously, Amy worked as a School Support Specialist with the Public Consulting Group, collaborating with various stakeholders to manage COVID-19 outbreaks in schools. Amy's career at BNY Mellon spanned from 2003 to 2018, during which Amy advanced through multiple roles, including Analyst and Senior Administrator, while consistently receiving exceptional performance reviews. Amy holds a Bachelor of Science degree from the State University of New York Cortland and an Associate of Science degree in Occupational Therapy Assistance from Bryant & Stratton College.