Eric Tanner

Eric Tanner has a diverse work experience spanning over two decades. Eric started their career at Nap.Net as a Network Operation Center Supervisor, where they were responsible for troubleshooting internet access circuits and resolving connectivity issues. Eric then moved on to Level 3 Communications as a Technical Support Supervisor, overseeing a team and handling escalations for a Tier 2 ISP customer base.

Eric later joined Paragon Development Systems as a Service Desk Manager, where they built and managed a profit-focused Service Desk from the ground up. Eric also worked at Speedway Sales as the Director of eCommerce, focusing on online sales and operations.

At the Medical College of Wisconsin, Eric held various roles, including Service Desk Manager and Director IT Client Services. During their tenure, they implemented numerous technology solutions to improve IT services, such as deploying EDR across all endpoints and implementing a new RDP solution. Eric also led the recruitment and hiring of team members and implemented various IT processes and programs.

Additionally, Eric had their own online craft store, AGB, where they served as the owner.

Overall, Eric Tanner has extensive experience in IT service management, team leadership, technology implementation, and process improvement.

Eric Tanner earned their Associate degree in Computer Science from the University of Wisconsin-Milwaukee in 2003. Eric has also obtained multiple certifications, including Support Center Analyst, Support Center Team Lead, Certified Service Representative, Customer Service Qualified, Help Desk Manager, Help Desk Analyst, Customer Support Specialist, and ITIL Foundation.