Heather Kopchak

Heather Kopchak is a Senior Benefit Implementation Specialist at Medical Mutual, with extensive experience in analyzing and implementing pharmacy benefits for large groups. Responsibilities include coordinating group management, performing audits on medical claims, and providing consultative support across departments. Prior roles include Benefit Implementation Specialist and Customer Care Specialist, where Heather demonstrated expertise in health insurance claims and compliance. Previous experience includes serving as a Medical Assistant at University Hospitals, where responsibilities involved quality audits and patient care, as well as administrative roles in legal and supply sectors. Heather holds a Bachelor's degree in Liberal Arts and Sciences from Cleveland State University, an Associate degree from Cuyahoga Community College, and certifications in Medical Assisting and Marketing Technology.