Mark Pencek

Mark Pencek has over 25 years of work experience in various roles and industries. Mark has held leadership positions at prominent companies such as Medical Mutual, where they served as the Vice President of Customer Experience, responsible for implementing strategies to enhance customer experiences. Prior to that, they worked at FirstGroup America as the Senior Vice President of Customer Relations and Retention. Additionally, Mark has extensive experience in the banking sector, having served as the Vice President of Customer Loyalty & Retention at AmTrust Bank, a Division of New York Community Bank. Mark began their career at renowned companies like IBM and PricewaterhouseCoopers, where they worked as a Principal Consultant in both roles. Mark's expertise lies in customer experience, loyalty, and retention.

Mark Pencek completed their education chronologically as follows:

- From 1984 to 1988, they attended Abington Heights High School, where they did not receive a degree or specify a field of study.

- From 1988 to 1992, they pursued a Bachelor's degree in Business Administration (BBA) at Kent State University, focusing on Computer Science within Business Organizations.

- Finally, from 1998 to 2000, Mark obtained their Master's in Business Administration (MBA) from the University of Georgia - Terry College of Business, specializing in Customer Relationship Management.