Kelly Millon O'Connor

Kelly Millon O'Connor has over 20 years of experience in marketing, web strategy, and digital customer experience. Currently, they hold the position of Vice President of Web Strategy at Medius since 2022. Prior to that, they worked as the Senior Director of Web Strategy & Digital Customer Experience at McGraw Hill from 2017 to 2022. In this role, they successfully implemented digital customer experience programs resulting in a significant deflection rate for live agent interactions.

Before joining McGraw Hill, Kelly was the Managing Director at Keypath Education where they led web strategy and product development, achieving double-digit revenue growth. At Cengage, they held various roles, including Senior Director of eCommerce and Marketing, Director of Product Marketing, and Director of eCommerce. During their time at Cengage, Kelly managed marketing and customer development programs, achieved visitor growth, and led successful product launches.

Prior to Cengage, Kelly worked at Thomson Reuters Compliance Learning as the Director of Marketing & Customer Development, where they managed web and email programs. Kelly Millon started their career at Wadsworth Publishing as the Marketing & Advertising Manager.

Overall, Kelly Millon O'Connor has a proven track record of delivering results in web strategy, digital customer experience, marketing, and eCommerce.

Kelly Millon O'Connor holds a Bachelor's degree in English Language and Literature from Boston College. Kelly Millon further pursued their education at Cornell University from 2014 to 2016, obtaining a degree in Marketing & Digital Strategy. Kelly also holds an eCommerce Certificate from New York University. In 2019, they completed the Emerging Leaders Program at Central Exchange.