Ken D'Andrea

Ken D'Andrea is an accomplished professional with extensive experience in contact center operations and customer engagement within the healthcare and telecommunications sectors. Currently serving as Vice President of Contact Center Operations and Enterprise Access at MedStar Health since 2017, Ken emphasizes the importance of a people-centric approach to organizational success and transformation in patient access. Prior roles include Deputy Mayor and Councilman for the Township of Evesham, where Ken focused on transparency and communication with constituents. Previous experience at Virtua Health and Verizon Communications involved strategic consumer engagement and national customer service management, highlighting Ken's expertise in navigating industry challenges and improving operational efficiencies. Ken holds a Master of Science in Organizational Dynamics from the University of Pennsylvania and a Bachelor of Science in Electrical and Electronics Engineering from Lehigh University.