Call Center Dispatcher

LOOKING FOR A FULFILLING CAREER? 
Join Medstar Transportation as a CALL CENTER DISPATCHER!

About Us: 

Medstar is an experienced local ADA Paratransit and Non-Emergency Medical Transportation contracted provider, delivering safe and reliable rides since 1984. We provide several types of contracted transportation with wheelchair accessible vans, buses or sedans. Our services include non-emergency medical transportation, ADA paratransit, fixed route transportation, shuttle and commuting.

The Role:

As a Non-Emergency Medical Transportation (NEMT) Dispatcher, you will play a crucial role in ensuring the smooth coordination of transportation services for our clients. Your responsibilities will include:

• Answer incoming calls.

• Assist callers in a positive and helpful manner.

• Assign incoming trips to the appropriate, most efficient driver.

• Determine billing and eligibility of clients needing to set up transportation.

• Communicate with clients and drivers in a professional, friendly, clear, and efficient manner.

• Review schedules and comment accordingly through the checklists provided.

• Respond to driver’s texts promptly – no longer than 2-minute average wait time.

• Resolve all driver issues.

• Review all vital information with staff before handing it off.

• Communicate and coordinate with the Fleet Manager regarding vehicle services/repairs.

• Monitor the reservation inbox, as well as broker portals to ensure trips have been entered in a timely manner.

• Be able to find coverage and reassign trips when callout happens.

• Work with minimal supervision, once trained.

• Do other assigned tasks as needed

Requirements:

• Have excellent attendance and show reliability in all aspects

• Knowledge in State, federal, DOT, and ADA regulations regarding transportation

• Customer service experience

• Excellent communication and written skills

• Proficiency in all necessary computer programs and dispatching software

• Working knowledge of Microsoft Office, especially Excel and Google docs

• Typing speed of 40 WPM

• Bilingual (English/Spanish) preferred, but not required

Benefits:

• Performance bonus
• Paid Training
• 401(k)
• Health Insurance

Work Schedule:

Option 1: 8PM-6AM (Overnight Dispatcher)

Option 2: 12PM-8PM 

If you are a team player who is reliable, hard-working, positive, a fast learner, detail-oriented, can work without having to look at your personal cell phone during your shift, and loves to help people, then please: FILL OUT AN APPLICATION AND GET STARTED TODAY!