Dipika Das

Senior Service Delivery Manager at Medusind

Dipika Das is a seasoned professional with extensive experience in service delivery and customer management. Currently serving as a Senior Service Delivery Manager at Medusind since December 2022, Dipika has previously held significant roles at Teleperformance, including DM and Team Manager, from August 2015 to November 2022. Prior experience includes serving as an Escalation Supervisor at Tata Consultancy Services from November 2011 to August 2014, where responsibilities included managing customer inquiries for a major hotel chain. Earlier positions include Survey Manager at TCS e-Serve International Ltd. and Senior Customer Service Executive at Sutherland Global Services, showcasing a strong background in customer service and collections. Dipika holds a Master of Arts in English Language and Literature from Hindustan University, as well as a Bachelor of Arts in the same field from Guwahatti University.

Links

Previous companies


Org chart

No direct reports

Teams

This person is not in any teams


Offices

This person is not in any offices


Medusind

3 followers

Medusind Solutions®, one of the leading outsourcing companies, provides integrated healthcare business solutions, both on and offshore.We take pride in utilizing global resources to cover physician practices, hospitals, dental groups, and third party billing companies. With our expert teams comprising of CPC-certified physician coders, weensure high quality, end-to-end revenue cycle management (...RCM) services including medical coding, healthcare billing, medical transcription, coding documentation and coding analytics that lead into high value RCM activity, resulting in maximized reimbursements for our clients.Our adept Knowledge Process Outsourcing (KPO) services present superior, cost-effective solutions for complex processes in the healthcare industry, backed by rich domain expertise and robust compliance norms, which enables large health care provider facilities and Group Purchase Organizations to better manage sourcing costs by providing value added services such as spend management analytics, HCPCS coding, and med-surg content management.Medusind delivers to health care providers an end-to-end solution which can yield a definite increase in operating margin, not just improved account receivables. Our end-to-ended back-office and knowledge processing solutions have increased the productivity and profit margins of our clients.


Industries

Employees

1,001-5,000

Links