Cristiane Souza

Cristiane Souza is a Senior CX Analyst at Medway | Educação Médica, responsible for student onboarding, communication between the company and clients, journey mapping, and the analysis of customer journeys to improve processes. With a background in customer service and communication, Cristiane has progressively advanced through various roles, including Pleno Analyst and Junior Analyst in customer service, focusing on stakeholder relationships and project development. Prior experience includes social media assistance at Clica Vet and communication and marketing roles at the Associação dos Funcionários da FGV. Cristiane holds an MBA in Communication and Marketing and a Bachelor's in Social Communication with a focus on Public Relations and Image Management, alongside a technical course in Secretarial Studies.