Pam Axelson

Pam Axelson has a diverse range of work experience spanning multiple industries. Most recently, they became the Owner of Fetch! Pet Care Uptown to Gastonia in 2021. Prior to this, they served as the Client Service Operations Director at Meetings & Events International starting in March 2020. In this role, they oversaw internal client services operations and developed strategies and improvements. Pam also presented a business proposition for a new line of business for a client.

From 2018 to 2019, Pam worked as the US Sales Operations Manager at Author Solutions, LLC, where they provided leadership in all areas of the Sales Organization and managed escalated issues and content evaluation issues.

Before that, from 2014 to 2017, they were the Call Center Site Director at Suddenlink Communications/Altice. Pam held full leadership responsibility over all call center operations and facility requirements, achieving high performance metrics in hiring, training, quality, and sales.

Pam also has experience as the Customer Care Center Manager at SONIFI Solutions, Inc. from 2011 to 2014, where they oversaw the B2B Technical Support Department and implemented streamlined training methodologies.

From 2006 to 2011, they worked as the Call Center Manager at Knology, managing various departments and improving call center workflow performance.

Prior to that, from 2005 to 2006, they served as the Unit Manager at Total Card, Inc., supporting the Director of Operations and working closely with other operational groups.

Pam's earlier experience includes serving as the Operations Manager at Midcontinent from 2001 to 2004, where they led four operational departments and implemented training methodologies and processes.

Overall, Pam Axelson has a proven track record of leadership and success in various roles, with a focus on managing operations, improving customer service, and driving performance metrics.

Pam Axelson holds a Bachelor's degree in Sociology/Psychology from Augustana University (SD). No specific information about the duration of their education or any other academic achievements is available.