Lochea Eraldika

Lochea Eraldika is an experienced Customer Success Manager currently working at Mekari since December 2022, managing a diverse portfolio of over 1,000 large enterprise accounts and ensuring a seamless after-sales customer journey. Previous roles include Customer Success positions at PT Nodeflux Teknologi Indonesia and Codemi, where responsibilities involved managing after-sales cycles, delivering product training, and contributing to revenue generation through renewals and upsells. Early career experience includes a Customer Success role at Urbanhire and a Business Executive position focused on managing sales cycles. Lochea holds a Bachelor's degree in Finance and Financial Management Services from Universitas Negeri Padang, completed in 2016.