Nicho Yonardo

Nicho Yonardo is an experienced customer support professional with a strong background in handling user inquiries and complaints across various platforms. Currently serving as a Senior Customer Support at Mekari since August 2022, Nicho is skilled in ensuring user satisfaction through effective feedback and problem resolution. Previously, Nicho worked at PT Paramadaksa Teknologi Nusantara (nexSOFT) from June 2019 to August 2022, where responsibilities included addressing customer complaints and conducting data analysis. Early career experience includes a student internship at PT Intiland Development Tbk in mid-2018, focused on document management and tenant utilities payment verification. Nicho holds a Bachelor's degree in Manajemen from Bunda Mulia University, completed in August 2023, and graduated from SMK Kristen Kanaan in May 2019.