Ana Hartmann

Ana Hartmann has extensive experience in customer service and sales within the hospitality sector, currently serving as a Contact Center Agent for Global Digital Sales & Marketing at Meliá Hotels International since February 2015. Responsibilities include managing reservations for individuals, businesses, and travel agencies, as well as handling customer inquiries and complaints through phone and web platforms, utilizing Salesforce. Previously, Ana worked as a reservation agent at Idiso, focusing on hotel bookings and customer support, and gained experience in roadside assistance roles at IMA Ibérica Asistencia and ADA, where duties included handling auto insurance claims and incident management. Ana is furthering professional development with ongoing education in Community Management, Analytics, and Online Business through ADAMS Formación, and recently completed a Front End Developer bootcamp at Upgrade hub.