Glenn Austin

Glenn Austin is an experienced professional with a background in customer support and management across various industries. Currently a Solutions Expert at Melio since October 2021, Glenn handles high-level escalations, mentors team members, and manages technical issues. Previous roles include Senior Associate in Customer Experience and Partnerships at Melio, and Senior Customer Support Specialist at hear.com, where Glenn oversaw customer claims and provided tailored solutions. Additional experience includes senior customer support roles at INFOCU5 and the Shambhala Meditation Center of Denver, where Glenn focused on quality service and organizational growth. Glenn's earlier positions encompassed customer sales at Long & McQuade Musical Instruments, technical direction at the Halifax Jazz Festival, comprehensive event coordination as an Executive Personal Assistant, and a solid educational foundation with a Bachelor of Fine Arts in Music from Concordia University and a degree in Audio Engineering from the Centre for Arts and Technology.