Member Loyalty Group
Jake Foreman serves as the Chief Program Officer at Member Loyalty Group since April 2012, where responsibilities include overseeing client program implementation, product development, and program offerings such as surveys and analytics. Prior to this role, Jake served as Program Director, focusing on building long-term client relationships. Jake's experience at Idaho Central Credit Union as a Member Experience Analyst from October 2006 to April 2012 involved managing the Voice of the Customer program and improving member experience through project management and consultation. Educational qualifications include a Master of Business Administration and a Bachelor of Science in Mathematics, both from Idaho State University.
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Member Loyalty Group
Member Loyalty Group was established to solve a common credit union problem – measuring, managing and taking action on member feedback. To provide that measurement across the credit union industry, and to do so in a collaborative fashion, Member Loyalty Group cemented an exclusive partnership with Medallia and other industry leaders. Today, that partnership, along with the financial backing from participating credit unions, has established a consistent, trustworthy Voice of the Member benchmark.