Stacey Carlsen, PMP

Stacey Carlsen, PMP began their work experience in 2001 as an MIS Analyst at Kimberly-Clark. Stacey then moved on to Neenah Paper in 2004, where they served as a Senior IT Analyst until 2008. Stacey joined Hitachi Consulting in 2008 and held the position of Manager III until 2012. From 2012 to 2017, they worked at USMotivation as the Director of IT and Product/Project Management. Currently, Stacey works for MemberClicks, a Personify company, as the Director of Software Implementation. In this role, they have achieved noticeable results, including reducing client onboarding cycles by 54% through process refinement, increased NPS scores by 9%, and improved customer response rates by 77%. Stacey's focus on customer experience and utilization of customer engagement tools have also led to mid-90% customer retention.

Stacey Carlsen, PMP, holds a Bachelor's Degree in Management Information Systems (MIS) from the University of Georgia - Terry College of Business. Stacey pursued their undergraduate studies from 1998 to 2002. Stacey furthered their education by obtaining a Master's Degree in Business Administration (MBA) from the University of Massachusetts Amherst. The specific start and end year for their Master's Degree are not provided. Additionally, Stacey Carlsen has also obtained the Project Management Professional (PMP) certification from the Project Management Institute, although the exact month and year of obtaining this certification are not specified.