Kristen Bowen

Kristen Bowen has a diverse work experience that spans over two decades. Kristen currently works as the Manager of Customer Success at memberplanet, a position they started in November 2021. Prior to this, from 2018 to 2021, they worked at Avolin in various roles. As the Manager, Customer Success (Professional Services) at Avolin, Kristen managed Professional Services for SaaS, Hosted, and Premise software for 20 product lines, serving 1000+ customers. Kristen also oversaw global teams in Customer Success, Design, Customizations, and Project Management. In addition, Kristen managed revenue reporting, service contracts, support escalations, and customer projects. Within Avolin, they also held the role of Manager, Customer Success (GoMembers), where they managed all aspects of GoMembers Product lines with 150+ customers across four different products. Kristen consistently received high CSAT scores and managed multiple product roadmaps, including customer enhancement requests, bug fixes, security updates, and new features in SaaS and hosted/premise solutions.

Before Avolin, Kristen worked at Aptean from 2012 to 2018, where they held various managerial roles. As the Manager, Customer Success at Aptean, they managed all aspects of the GoMembers Product lines with 150+ customers across four different products, maintaining high CSAT scores. Kristen also managed multiple product roadmaps and oversaw customer enhancement requests, bug fixes, security updates, and new feature releases. Prior to this, Kristen was the Manager, Customer Support at Aptean, where they worked with the Customer Support team on support cases for the GoMembers division and served as a liaison with other cross-functional teams. Kristen consistently maintained high CSAT scores and managed various aspects of customer support. At Aptean, Kristen also started as a Customer Support Representative, handling support cases for multiple divisions and creating customer Professional Services contracts.

Kristen's earlier work experience includes a role as a Customer Support Representative at CDC Software from 2010 to 2012. Kristen handled support cases for multiple divisions, created customer Professional Services contracts, and provided assistance with Human Resources and general administration tasks. Prior to this, they worked at gomembers, Inc. from 2005 to 2010, starting as a receptionist and later taking on roles as an Administrative Assistant, Executive Assistant, and Human Resources Administrator. Kristen managed benefits, payroll, recruiting, expenses, travel, phone systems, and other administrative duties.

Kristen'scareer began at Friends & Company in 2004, where they worked as an Administrative Assistant on a temporary basis. This led to a full-time employee position at gomembers, Inc., where they further honed their administrative skills.

Before entering the tech industry, Kristen worked as a Consultant at Jenny Craig from 2000 to 2004.

Overall, Kristen Bowen has extensive experience in customer success, project management, support services, and administrative roles across various industries.

Kristen Bowen obtained an Associate of Arts (AA) degree in General Studies from Northern Virginia Community College, where they attended from 1999 to 2001. Kristen then pursued further education at the University of North Texas, where they completed their Bachelor of Arts (BA) in English from 2002 to 2004.