Donna Martin

Donna Martin has extensive experience in the financial services industry, primarily focused on quality assurance and loan operations. Since November 2015, Donna has served as the Closing and Quality Assurance Manager at Members 1st Federal Credit Union, overseeing critical quality assurance processes. Prior to this role, Donna was a Quality Assurance Manager at BB&T from May 2001 to November 2015, where responsibilities included loss mitigation for mortgage loans and comprehensive audits for misrepresentation and fraud. Earlier in the career, from June 1993 to May 2001, Donna held the position of Vice President and Wholesale Operations Manager at Keystone Financial Mortgage / M&T Mortgage, managing the wholesale operations department and ensuring customer service excellence. Educational background includes attendance at Penn Manor High School.