Jakeline Guzelian

Jakeline Guzelian has a diverse work experience spanning various industries. Their most recent role was as the Head of Customer Experience at Memed, where they managed customer journeys and identified improvement opportunities. Jakeline also led teams and collaborated with other departments such as Marketing, PR, and HR. Prior to that, at iFood, they were the Customer Experience Manager responsible for implementing continuous improvement initiatives and fostering a customer-centric culture. Jakeline also had similar roles at Superdigital and AXA, where they managed customer experience teams, implemented process improvements, and collaborated with different areas of the company. Jakeline also had experience in project management and implementation of new contracts at AXA. Jakeline began their career as an Operations Analyst at Credit Suisse and also had an exchange program at Sunshine Coast.

Jakeline Guzelian obtained a Master of Business Administration (MBA) degree in Business Administration and Management, General from FGV - Fundação Getulio Vargas in the year 2013. In the same year, they also studied Spanish at Expanish. Additionally, Jakeline completed a Summer Course at the University of Lodz in 2010 and studied English at the University of the Sunshine Coast in 2009. Their undergraduate education includes a period from 2006 to 2010 at Centro Universitário FMU | FIAM-FAAM, where they pursued a degree in International Relations. In terms of additional certifications, Jakeline obtained a Certificate of Emotional Intelligence Course from Escola Conquer in April 2020, a Certificate in Data Analytics Immersion and Data Processing from Digital House Brasil in October 2019, a Certificate in CX and Digital Product Creation from LEMONADE SCHOOL - Escola de Marketing in October 2018, and a Keys of the Kingdom - Customer Service Management certification from The Walt Disney Company in August 2013.