Tracy S.

Tracy S. currently serves as a Customer Experience Management Consultant for Memorial Hermann Health System, bringing extensive experience in customer experience and workload management from previous roles at Transformco and Sears Holdings Corporation. At Transformco, Tracy S. significantly improved customer experience ratings by 44% and managed workload effectively to align with company strategies. Prior experience includes directing the in-store member experience program at Sears, overseeing vendor relationships and process improvements, and holding various leadership positions at Kmart Corporation, including Director of Store Operations and Director of Space Planning. Tracy S. holds a Bachelor of Science degree in Finance from Oakland University.