Dawn Roberts is a seasoned IT professional with extensive experience in customer services and IT operations management. Currently serving as the Head of IT Customer Services and Information Technology Business Partner at Mencap since April 2020, Dawn has played a crucial role in supporting IT Operations, the Enterprise Program Office, and Transformation Teams, including interim management of IT Operations. Previously, at CSC, spanning from January 2005 to August 2015, Dawn held multiple positions, including Client Delivery Manager and Global Service Management Workforce Dynamics Specialist, where responsibility included enhancing customer experiences and driving workforce strategy. Dawn's earlier roles include leading operations and consultancy at AMP and Pearl, with expertise in IBM Lotus Domino administration. Dawn's educational background includes professional qualifications in ITIL.
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