Zsolt Balázs Ősi is an accomplished professional with extensive experience in operations and management within the IT service and customer service sectors. Currently serving as an Operations Team Leader at Computacenter since June 2016, Zsolt oversees a team of IT Service Desk Analysts, focusing on performance improvement and recruitment processes. Zsolt has a notable history at Röser Ltd. as General Manager and has held various leadership roles at companies including Vodafone, TeleDirect, and Wizz Air. Noteworthy achievements include securing significant contracts and receiving the "Team Leader of 2018" award. Zsolt holds a Master of Business Administration from Budapest University of Technology and Economics and is pursuing a Doctorate in Law at Pázmány Péter Katolikus Egyetem.