Sezel Lalwani

Sezel Lalwani is an experienced Customer Success Manager currently leading high-potential and strategic accounts at Mentimeter since March 2024. Previously, Sezel managed customer success at Alva Labs, where responsibilities included overseeing the customer journey for over 45 global clients, enhancing renewal and upsell rates through a data-driven approach, and collaborating closely with sales and product teams. As Co-Founder and L&D Director at fire.fly, Sezel empowered over 50,000 professionals through workshops and courses, achieved a Net Promoter Score of +85, and raised pre-seed funding for a startup platform. Sezel's career includes roles in digital marketing and product management at Deloitte Digital and LinkedIn, earning accolades for outstanding performance and leadership. Sezel holds a Post Graduate Diploma in Radio and Television Journalism from the Indian Institute of Mass Communication and a Bachelor of Arts from Christ University.