Silvia Yancheva

Silvia Yancheva possesses extensive experience in customer success and account management, with a current role as Senior Customer Success Manager at Mentimeter since January 2019, where responsibilities include mentoring the NAMER Customer Success team. Prior to this, Silvia served as an Enterprise Customer Success Manager at Gain Grow Retain and held various positions at DXC Technology, including Account Business Manager, where a focus on client satisfaction led to a 100% NPS score. Additional experience encompasses roles such as Business Operations Analyst at Sofica Group and managerial and editorial positions within media and communications. Silvia holds a Bachelor's degree in Public Relations from Sofia University St. Kliment Ohridski and is pursuing a MicroMasters Program in Instructional Design and Technology from the University of Maryland.