Barbara Maenza, ANFI

Barbara Maenza has a diverse and extensive work experience spanning over several years. Barbara'smost recent position was as an Inbound Customer Support Manager at Menufy, starting in 2022. Prior to that, they worked at Charter Communications from 2019 to 2022, where they held the role of Mobile Customer Service Supervisor. In this role, Barbara was responsible for onboarding, training, and mentoring teams of customer service agents, as well as handling executive complaints and driving escalations to satisfactory resolutions.

Before Charter Communications, Barbara worked at National Flood Services/AON as an Operations Manager 1 from 2012 to 2019. In this role, they showcased their leadership and prioritization skills to drive new business and meet service level agreements while adhering to FEMA regulations. Additionally, they collaborated with engineering and external vendors to implement system enhancements, resulting in a significant decrease in unnecessary outbound emails.

Barbara's work experience also includes roles at National Flood Services as a Processing Specialist from 2008 to 2013 and at CSC as a Senior Underwriter Professional from 2008 to 2013. In these positions, they processed flood insurance applications, addressed customer inquiries, and ensured compliance with regulations provided by the National Flood Insurance Program.

Furthermore, Barbara worked at Bossler Hix as a Customer Service Representative at CSC from 2006 to 2007, at Freightquote as a Customer Service Representative in 2005, and at AT&T as an Inbound/Outbound Account Representative from 1997 to 2005.

Overall, Barbara Maenza has gained extensive experience in customer service, management, operations, and underwriting throughout their career.

Barbara Maenza, ANFI, obtained their ANFI degree in Flood Insurance from The Institutes in 2014. Prior to that, their educational background includes attending Raymore-Peculiar High School. In addition to their formal education, Barbara has obtained various certifications from LinkedIn, such as "Become a Manager," "Building Accountability Into Your Culture," "Excel: Macros and VBA for Beginners," "Excel: PivotTables for Beginners," "Leading Productive Meetings," "Managing for Results," "Office 365: Learning Outlook," "Outlook Essential Training (Office 365)," "Performance Review Foundations," "Body Language for Leaders," "Body Language for Women," "Coaching Skills for Leaders and Managers," "Delegating Tasks," "Hiring Your Team," "Interpersonal Communication," "Managing Up," "Mentoring Others," "New Manager Foundations," "Onboarding New Hires," and "Rewarding Employees." These certifications were obtained between January and February of 2019.