Norvel Crawford III

Norvel Crawford III has a diverse work experience in various industries. Norvel currently works as a Client Support Manager at Menufy since 2022. Prior to that, they worked as a BPO Operations Consultant at Crawford Consulting since 2013. Norvel has also served as an Operations Manager at The Results Companies from 2019 to 2022, where they led a team of call center agents and supervisors and achieved significant improvements in customer satisfaction scores. Norvel worked as a Senior Manager of Sales And Strategic Partnerships at The Surplus Nation from 2018 to 2020. From 2016 to 2018, they were a Senior Manager of Sales, Originations at Upper Lake Processing Services, where they oversaw multiple financial portfolios and implemented successful lending processes. At eTech Parts from 2015 to 2016, they held the role of Program Manager, Customer Service Manager, and Inside Sales Manager, where they founded and managed various departments for sales and customer service. Norvel also worked at Sprint from 2011 to 2015, holding the position of Training Coach and Manager, Customer Care Operations, where they led training operations and supervised teams both domestically and internationally. Norvel briefly worked at Right Management in 2014 for career training. Overall, Norvel Crawford III has demonstrated strong leadership and expertise in customer service and sales across different companies and industries.

Norvel Crawford III attended Alabama Agricultural and Mechanical University from 2000 to 2004, where they studied Health and Physical Education/Fitness. Norvel then enrolled at The University of Alabama in Huntsville for Business Administration and Management, General, though the specific dates of their enrollment are not provided. In addition to their formal education, Norvel obtained several certifications: Body Language for Leaders, Managing a Customer Contact Center, and Sales Prospecting from LinkedIn in May 2018; Lean Six Sigma Process Improvement---White Belt and PMP (Project Management) in June 2014, although the institutions that awarded these certifications are not specified.