Ximena Cam

Ximena Cam is a seasoned professional in customer experience and business development, currently serving as Core Payments Senior at Mercado Libre since April 2024. Previously, Ximena held various roles at Yape from November 2022 to April 2024, including CX Strategy Proficient Business Specialist and CX Strategy Senior Business Specialist, where leadership in transforming the customer care model and implementing data-driven improvements led to significant enhancements in customer satisfaction. A former Business Developer at Rimac Seguros y Reaseguros and Retail Planning and Management Analyst at Banco de Crédito BCP, Ximena has a strong background in analyzing financial indicators and driving innovation projects. Ximena earned a Master’s degree in Customer Experience and Innovation from IE Business School and a Bachelor’s degree in Business Administration from Universidad del Pacífico.