Michelle Lee

Michelle Lee is an experienced professional in customer service and KYC operations, currently serving as the Merpay KYC Operation Manager at Mercari, Inc. since October 2022, focusing on eKYC processing and customer support. Previous roles include Training and Quality Manager at Concentrix, where Michelle managed training for over 300 employees and analyzed customer experience KPIs. As a KYC Analyst at MUFG, responsibilities included KYC review and compliance monitoring. Early career experiences span various customer service and management positions, demonstrating expertise in training development, multilingual communication, and quality assurance in high-paced environments. Michelle holds a B.A. in North Asia Culture from Saitama University and a B.A. in Japanese Language Education from Sangmyung University, alongside additional language studies.