Briseis Eide-Ettaro

Social Engagement and Reputation Coordinator at Merchant Centric

Briseis Eide-Ettaro has a diverse work experience spanning several industries. Briseis started their career as a Volunteer Assistant at City Hearts: Kids Say 'Yes' to the Arts, where they provided support in various operations.

Briseis then worked as a Front Desk Staff at The Massage Place, where they were responsible for client interactions and daily accounting tasks.

After that, Briseis served as a Brokerage Operations Assistant at Euro Pacific Capital and Euro Pacific Precious Metals LLC, gaining experience in foreign securities and private equity brokerage operations.

Briseis subsequently worked as a Health Plan Advisor at Anthem, Inc., a Call Center position during the Open Enrollment Period. Briseis'sresponsibilities involved retaining and assisting members with selecting suitable medical, dental, and vision plans.

Briseis also took on the role of an Executive Assistant/Office Manager at ENCINO FINANCIAL PARTNERS, CA/Impact Leadership Network, providing support to senior partners and training personnel on website and tool usage.

Briseis then worked as an Operations Manager at PlushCare, where their duties included handling patient appointments, troubleshooting technical issues, and assisting doctors.

Briseis later joined Blue Shield of California as a Senior Markets/Medicare Advisor, providing support to members regarding claims, billing, and general inquiries. Briseis also resolved billing errors by communicating with billers, collection agencies, and medical groups.

Briseis'smost recent experience was as a Social Engagement and Reputation Coordinator at Merchant Centric. In this role, they maintained the social reputation and rating of major accounts on platforms like Yelp, Google, Facebook, and TripAdvisor. Briseis engaged with customers through direct responses to reviews and determined the validity of review removal based on platform guidelines.

Throughout their career, Briseis has acquired skills in customer service, sales, financial planning, and office management.

Briseis Eide-Ettaro pursued their Bachelor of Arts degree in Media & Cultural Studies from the University of California, Riverside between 2009 and 2013.

Links

Previous companies

Blue Shield of California logo
PlushCare logo

Timeline

  • Social Engagement and Reputation Coordinator

    June, 2019 - present