Cebisile Jacky Shibe

Cebisile Jacky Shibe currently serves as the Healthcare Clinical & Pharmacy Services Assistant Manager at EXL, focusing on patient representation and information provision within HUMANA Healthcare Insurance since November 2024. Prior to this role, Cebisile worked at Merchants from April 2019 to October 2024, progressing through several positions including International Banking Customer Service Manager and Assistant Call Center Manager at Capital One Bank, where expertise in payments, disputes, and regulatory compliance was developed. Earlier experience includes leadership roles at Instacart and Vodacom, showcasing strong capabilities in customer service management and team leadership. Cebisile began in customer service with positions at CCI South Africa and iContact BPO, holding educational qualifications in telecommunications management and healthcare work from Impilo Royal College of Healthcare and Addy Stuffing.