Merchants is a global leader in business process outsourcing; a critical element for mid-large scale operations with multiple teams and channels. Offering comprehensive digital outsource services Merchants is your partner is efficient divisional synergy.

Consumer Services

Merchants

Kim de Klerk

Elizabeth Kemp

Deon Julius

Monique Giraud - Groener

Mashudu Machoga

Surayah Esterhuizen

Jeandre Bird

Sibusiso Ligas

Thato Sehunoe

mbali khulu

Mpone Mariri

Anna Moloi

Sibusiso Tsedu

Lebogang Kekana

Lerato Ramashala

shane bantam

NOKUKHANYA GUMEDE

Asive Myakayaka

Emmanuel Maluthayi

Ntsako Mofokeng

Ziningi Zulu

Khwalu Aifheli

Bennandeth Guambe

Kgomotso Malete

Matshidiso Motumi

Zeyaad Martin

Phumzile Mofokeng

Musa Aretha Sithole

This department is responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Customer Service

This department oversees the management and functionality of contact and call centers to ensure efficient customer service.

Contact Center Operations

This department focuses on managing and enhancing customer service interactions to ensure customer satisfaction and support efficiency.

Customer Support Operations

This department is dedicated to providing assistance and solutions to customers through various communication channels, ensuring high satisfaction and effective service delivery.

Customer Support Services

The Human Resources team at Merchants is dedicated to fostering a positive work environment while ensuring the recruitment and retention of top talent across the organization. They manage employee relations, develop HR policies, and support workforce development, aligning human resources strategies with the company's operational goals to enhance efficiency and employee engagement.

Human Resources

This department handles inquiries and provides assistance to customers, ensuring their needs are met effectively.

Customer Support

Merchants

Org chart

Teams

Customer Service

Contact Center Operations

Customer Support Operations

Customer Support Services

Human Resources

Customer Support

Offices

Merchants

Org chart

Teams

Customer Service

Contact Center Operations

Customer Support Operations

Customer Support Services

Human Resources

Customer Support

Offices

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