Merchants is a global leader in business process outsourcing; a critical element for mid-large scale operations with multiple teams and channels. Offering comprehensive digital outsource services Merchants is your partner is efficient divisional synergy.

Consumer Services

Merchants

Kim de Klerk

Elizabeth Kemp

Deon Julius

Monique Giraud - Groener

The Operations and Support team at Merchants is responsible for overseeing the seamless execution of business processes across various channels. They ensure operational efficiency by managing service desk functions, payroll processes, and call center operations. This team also focuses on training and development, providing real-time analysis, and maintaining effective communication to support overall organizational goals and enhance customer satisfaction.

Operations and Support

The Operations Team at Merchants oversees the seamless execution of business processes to ensure efficiency and effectiveness across various service channels. This team is responsible for implementing operational strategies, managing resources, and driving continuous improvement initiatives, all while maintaining high standards of customer support and satisfaction. With a diverse skill set ranging from fraud analysis to training and development, the Operations Team plays a pivotal role in optimizing performance and enhancing organizational synergy.

Operations Team

The IT Support and Infrastructure team at Merchants is responsible for ensuring the seamless operation of technology systems across the organization. They provide technical support to end users, maintain and optimize hardware and software infrastructures, and implement continuous improvement initiatives to enhance service delivery and operational efficiency. This team plays a crucial role in ensuring that all digital processes run smoothly, allowing other business units to focus on their core operations.

IT Support and Infrastructure

The Human Resources team at Merchants is dedicated to fostering a positive work environment while ensuring the recruitment and retention of top talent across the organization. They manage employee relations, develop HR policies, and support workforce development, aligning human resources strategies with the company's operational goals to enhance efficiency and employee engagement.

Human Resources

The Leadership Team at Merchants is responsible for defining the strategic direction and operational excellence of the company, ensuring that all divisions align with the organization's goals. Comprising key executives from various domains such as contact center operations, legal, and revenue management, this team collaborates to drive growth, enhance service delivery, and maintain compliance across the global outsourcing landscape. Their collective expertise guides Merchants in providing seamless, efficient, and innovative solutions to clients.

Leadership Team

The Business Development and Optimization team at Merchants focuses on identifying growth opportunities and enhancing operational efficiency across various business units. By leveraging data-driven insights and strategic partnerships, the team aims to optimize commercial processes, streamline service delivery, and drive revenue growth, ensuring that Merchants continues to lead in the competitive landscape of business process outsourcing.

Merchants

Org chart

Teams

Operations and Support

Operations Team

IT Support and Infrastructure

Human Resources

Leadership Team

Business Development and Optimization

Offices

Merchants

Org chart

Teams

Operations and Support

Operations Team

IT Support and Infrastructure

Human Resources

Leadership Team

Business Development and Optimization

Offices

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