Aditya Gaurav

Aditya Gaurav is an experienced professional in service management and IT operations, currently serving as Manager Service Management at Merck Group since January 2024, focusing on change management processes. Prior to this role, Aditya held the position of Senior Associate Consultant at Infosys from September 2021 to December 2023, where responsibilities included managing IT major incidents and leading investigation activities. Earlier experience includes serving as ITSM Change Manager at Tata Consultancy Services from September 2017 to September 2021, coordinating cross-territory changes, and ensuring compliance with SLAs. Aditya's career began as a System Engineer at Tesco Bengaluru and as a System Analyst at HP, where management of incident reports was a key responsibility. Aditya holds a Bachelor's degree in Information Technology from Noida Institute of Engineering & Technology, completed in June 2015.