Melissa Marano

Melissa Marano is a seasoned professional currently serving as a Supervisor Maintenance Contract Specialist at Merck Group since October 2013, leading a team of eight specialists in managing service contract operations and driving customer loyalty through a consumer-centric approach. With a strong background in Salesforce.com administration, project management, and maintenance contract services, Melissa has excelled in improving customer satisfaction, monitoring KPIs, and implementing continuous improvement actions in an ISO 9001 environment. Previous roles include experience in B2B after sales and account management across various industries, complemented by educational qualifications in European Business and techniques in commercial negotiation. Melissa's commitment to team development and lean six sigma expertise further enhance her ability to deliver results.