Max Calcagno

Max Calcagno serves as the Lead Business Analyst and Major Incident Manager at Merck/Schering-Plough Pharmaceuticals, where responsibilities include ITIL process integration, critical maintenance coordination, and ensuring the uptime of a vast global network. With experience spanning over two decades, prior roles include Operations Support Engineer at SunGard, IT Specialist at Swisher Hygiene, Technical Support Manager at Impact RX, and Help Desk Technician at IBM. Max has consistently demonstrated expertise in monitoring and troubleshooting network issues, coordinating IT needs for regional meetings, and managing technical support teams, complemented by a strong educational background from Western Governors University.