Louisa A.

Louisa A. currently serves as the Onboarding Manager at Mercury, where responsibilities include leading a team of Onboarding Ops Specialists and managing onboarding communications and cross-functional projects. Previously, Louisa was the Senior Manager of Customer Experience & Operations at Ness, where efforts focused on building customer experience in an early-stage fintech/health tech startup while improving operational efficiency. Additional experience includes roles in customer experience management at Kidbox.com, teaching theatre at Golden Door Charter School, and managing virtual programs at SuitUp Incorporated. Louisa also held positions in styling operations at Stitch Fix and sales at SWAROVSKI and Gap, showcasing a diverse background in leadership and operational improvement across various sectors. Louisa holds a Bachelor of Fine Arts in Acting from Oklahoma City University.