Peter Lord is an accomplished professional with extensive experience in customer service technology and product management. Currently serving as the Delivery and Platform Lead for Customer at Mercury NZ since July 2025, Peter has previously held significant roles such as Senior Product Owner for Contact Centre Interactions and Contact Centre Technology at Genesis, where key initiatives were delivered within the GE agile framework to enhance customer and staff experiences. Prior experience includes Care Platforms Manager at Vodafone, overseeing the development of telephony platforms and customer care applications, and various positions at Spark New Zealand, including Manager of Technology Operations for Customer Services. Peter holds a Post Graduate Certificate in Management Studies from The University of Waikato.
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