Adam Drumm

Senior Solution Success Operations Specialist at MercuryGate

Adam Drumm is currently working as a Senior Solution Success Operations Specialist at MercuryGate International since October 2021. Prior to this role, Adam held various positions at Transportation Insight from 2015 to 2021, including Application Specialist and Support Lead, Zendesk Administrator, and Help Desk Specialist. Additionally, Adam has experience as a Senior Technician at Gaston Technical Support from 2013 to 2014. Adam has a background in handling technical issues, providing customer support, and making system changes in various platforms.

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Timeline

  • Senior Solution Success Operations Specialist

    January, 2023 - present

  • Customer Sustainability Engineer - Tier 3

    October, 2021