Caroline McClelland

Caroline McClelland is a skilled professional with extensive experience in project management and systems improvement across various healthcare and advisory sectors. Currently serving as Project Lead at Mercy Health Australia, Caroline oversees a clinical software improvement project, encompassing stakeholder management and change management. Prior roles include Systems Improvement Manager at Dental Health Services Victoria, where Caroline conducted analyses to enhance service delivery and performance, and Information Management Team Lead at City of Monash, focusing on public record integrity and digital transformation. Additionally, Caroline has held leadership positions at The Royal Women's Hospital and Royal Victorian Eye & Ear Hospital, managing business intelligence initiatives and decision support functions. With a foundational career at Ernst & Young and KPMG in knowledge management, Caroline combines a strong analytical background with a Master's in Sociology from the University of Technology Sydney.