Mercy Health Australia
Caroline McClelland is a skilled professional with extensive experience in project management and systems improvement across various healthcare and advisory sectors. Currently serving as Project Lead at Mercy Health Australia, Caroline oversees a clinical software improvement project, encompassing stakeholder management and change management. Prior roles include Systems Improvement Manager at Dental Health Services Victoria, where Caroline conducted analyses to enhance service delivery and performance, and Information Management Team Lead at City of Monash, focusing on public record integrity and digital transformation. Additionally, Caroline has held leadership positions at The Royal Women's Hospital and Royal Victorian Eye & Ear Hospital, managing business intelligence initiatives and decision support functions. With a foundational career at Ernst & Young and KPMG in knowledge management, Caroline combines a strong analytical background with a Master's in Sociology from the University of Technology Sydney.
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Mercy Health Australia
Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health employs over 7,000 people who provide acute and sub-acute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development. Mercy Health employs people from many cultures and backgrounds who, irrespective of their beliefs, share a common bond to care for those in need.