Melissa Hinchliffe

Melissa Hinchliffe is an accomplished Program Director at Merkle, overseeing Salesforce CX Delivery since May 2022. With a career spanning multiple roles within Merkle and DEG, including Senior Salesforce Strategy Consultant, Melissa has leveraged expertise from prior positions at Accenture UK and Accenture New Zealand, where significant contributions included leadership in Service Cloud and Field Service Lightning implementations. Educational qualifications include a Master of Arts in Rhetoric and Composition and a Bachelor of Arts in English Language and Literature from Texas State University. Melissa's extensive experience in Salesforce solutions and strategic consulting showcases a strong ability to drive effective delivery processes and functional design across diverse projects.