Gemma Douglas

Gemma Douglas is an experienced professional in revenue management with a robust career spanning over two decades in the hospitality industry. Currently serving as the Head of Hotel Revenue Management UK at Merlin Entertainments since January 2022, Gemma has previously held key positions including Area Revenue Manager at Interstate Hotels & Resorts and Multi-Site Revenue Manager at Mercure Hotels. Early career roles included Revenue Manager at Hilton Garden Inn and Front Office/Revenue Manager at The Park Resort. Gemma began in the industry as a Key Account Manager at Travelscope and progressed to Front of House Manager at The Cheltenham Chase Hotel. Educational background includes studies at Bath Spa University and Oldfield Girls.