Bernadette MacInnes

Bernadette MacInnes has a diverse work history with experience in various technical roles. Bernadette most recently worked at Datasite as an Application Support Engineer. Prior to that, they were a Network Operations Technician at Atomic Data, where they monitored and resolved issues for multiple businesses. Bernadette also served as a Technical Support Specialist at Telestream, providing enterprise support for media processing platforms. In addition, they have experience as a Quality Assurance professional at Softtek, a Senior Sustainment Engineer at P3I, Incorporated, a Technical Support Engineer at Airvana, and a Network Systems Administrator at Dechert LLP. Earlier in their career, they worked as a Videoconferencing & Technical Engineer at SBC Communications, a Technical Engineer at Michel Best & Friedrich LLP, and a Precision Machinist.

Bernadette MacInnes has pursued education in various fields throughout their career. Bernadette obtained a Certificate in Technical Machine from Milwaukee Technical and Trade HS in the years 1977 to 1981. Following this, they attended Milwaukee Area Technical College from 1999 to 2001, where they achieved an Associate of Arts and Sciences (AAS) degree in Computer Science. From 2002 to 2005, Bernadette studied at Southern Illinois University, Carbondale, where they earned a Bachelor's degree in Electronics Management, with a focus on Computer/Information Technology Administration and Management. Additionally, they attended Colorado Technical University from 2003 to 2005, completing their Master's degree in Management Information Systems Security.

In terms of certifications, Bernadette obtained multiple credentials from LinkedIn, including "Become a Customer Service Specialist," "Writing Customer Service Emails," "Customer Service: Creating Customer Value," "Effective Listening," "Managing Customer Expectations for Frontline Employees," and "Phone-Based Customer Service." Additionally, they acquired the "Security+" certification from CompTIA in January 2012, and later obtained the "CompTIA Security+" certification in March 2019.