Heidi Maples

Heidi Maples has a diverse work experience, starting with their current role at Datasite as a Product Support Specialist Sr. In this position, they assist customers with inquiries and troubleshoots any issues they may have.

Prior to this, Heidi worked at Lactalis Do Brasil as a Human Resources Assistant. Heidi'sresponsibilities included managing the recruitment process, organizing company celebrations, and preparing monthly analytics and audit reports. Heidi also conducted new hire training and supported the Training and Development department.

Earlier in their career, Heidi gained internship experience at BRF, and before that, they worked at Studio Sonho e Fantasia Ltda ME. In this role, they provided sales and customer service at a family-owned amusement park, with a focus on welcoming visitors and providing photographic services.

Overall, Heidi has developed strong customer service and problem-solving skills throughout their various roles.

Heidi Maples has a diverse education history. Heidi completed their Bachelor's degree in Psychology from Universidade do Vale do Itajaí between 2010 and 2016. Following that, they pursued further education in the field of Health Information/Medical Records Technology/Technician. From 2019 to 2022, they obtained an Associate's degree in the same field from Rowan College at Burlington County. Concurrently, they also pursued an Associate's degree in Health Information/Medical Records Technology/Technician from Bucks County Community College, which they are expected to complete in 2023. Additionally, Heidi has obtained certifications in "Customer Success Management Fundamentals" from LinkedIn in July 2023 and "How to Train Your Brain For Happiness" from LinkedIn in September 2022.