Charlotte L. has extensive experience in operational management and analysis within the technology sector, currently serving as Vendor & Operations Lead for APAC at Meta, where improvements in advertiser support and tool adoption are prioritized. Previously, Charlotte held various roles at TikTok, including Regional Head of Workflow Operations for Trust & Safety and interim Real Time Analyst Lead, focusing on risk coverage and operational efficiency in moderation tools. Early career experience included positions as Project Intern in Event Planning at Conrad Hotels & Resorts and Guest Services Specialist at Booking.com, where foundational skills in customer operations were developed. Charlotte holds a Bachelor of Science degree in Business Management from Sheffield Hallam University.
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