Nicole Neeper is an experienced professional in customer insights and user experience research. At Southwest Airlines, Nicole served as a Business Consultant for Customer Insights, where engagement with senior leadership led to the enhancement of a Voice of Customer program and development of quantitative research to improve the travel experience. Previous roles include Strategic Business Marketing Senior Analyst at Targetbase, focusing on advanced analytics and marketing strategies, and Customer Insights Manager at Gartner, where Nicole designed and executed market research to inform business strategies. Currently, as a Mixed Methods Senior UX Researcher at Meta, Nicole leads research efforts across product teams, synthesizes insights, and fosters collaboration among researchers. Nicole holds a Master of Science in Experimental Psychology and a Bachelor of Arts in Psychology, Statistics, and Political Science.
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