Zack Jalbert possesses extensive experience in program and operations management across various industries, with a strong focus on customer experience and operational efficiency. Beginning career as Assistant Manager at Peaberry Coffee, Zack advanced to roles at notable companies such as Amazon, where program leadership efforts significantly improved customer satisfaction and reduced returns. At Meta, Zack has held multiple leadership positions, including Global Payment Experience Lead for Monetization, driving impactful strategies for content creators. Zack's previous tenure at Total Wine & More highlighted expertise in building scalable contact centers and managing substantial budgets. An educational background includes an Associate's degree from Simon's Rock College of Bard and a Bachelor of Arts from the University of Denver.
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