Stephen Bradbury

Stephen Bradbury has a diverse work experience in the technology industry. Stephen is currently working at MetaCX as a Technical Services Engineering Manager, where they started in February 2023. Prior to this role, they served as a Senior Customer Success Engineer at MetaCX from November 2021 to March 2023.

Before joining MetaCX, Stephen worked at Mapp Digital from September 2017 to March 2020 as a Sr. Implementation and Technical Consultant. In this role, they managed a team of Technical Support Specialists and Technical Consultants, provided technical support escalation, mentored new consultants, and ensured adherence to AGILE process during implementation projects.

Stephen also has experience working at Teradata as a Technical Services Solution Architect from August 2016 to September 2017. Stephen was responsible for identifying organizational requirements and translating them into technical solutions. Stephen also facilitated communication between technical and non-technical stakeholders.

Prior to Teradata, Stephen worked at Teradata Marketing Applications from July 2014 to August 2016. Stephen started as an Implementation Consultant, where they implemented multi-channel marketing solutions using Digital Marketing Center. Stephen then took on the role of CS Technical Lead for the Digital Messaging Center platform, where they served as a point of contact for customer support analysts and developed solutions for immediate issue resolution.

Stephen started their career at Aprimo in September 2011 as an Application Support Specialist. Stephen developed in-depth knowledge of Teradata Applications products, managed customer expectations, and resolved complex inquiries and problems in a timely manner.

Before entering the technology industry, Stephen gained experience at Ball State University. Stephen worked as a TechTime Manager and Graduate Assistant for the University Technology Support from May 2009 to May 2011. In this role, they managed a computer repair unit and ensured effective solutions were provided to students. Prior to this, they worked as a Help-desk Attendant and Front Desk Assistant from January 2006 to January 2009, where they provided technical support and assistance to faculty and students.

Overall, Stephen Bradbury has a strong background in technical services, customer success, and implementation in the technology industry. Stephen has experience in managing teams, addressing technical issues, and delivering customer satisfaction.

Stephen Bradbury completed their education at Ball State University. Stephen earned a Bachelor's degree in Human Resources Management, graduating in 2009. Stephen continued their education at the same university and obtained a Master's degree in Information and Communication Sciences in 2011. In addition to their formal education, Stephen has obtained several certifications including Boomi AtomSphere Certification, Customer Interaction Manager Certification, Digital Messaging Center Certification, and Marketing Studio On-Demand Certification from Teradata.