Sisilia Taumoefolau

Sisilia Taumoefolau is an accomplished professional with extensive experience in customer experience and management across various industries. Currently serving as the Digital Retailer & Consumer Support Manager at Metcash since May 2022, Sisilia previously held the position of Head of Customer Experience at Lux Group, where leadership in customer experience initiatives was key. Earlier roles at Lux Group included Customer Service Team Manager and Customer Service Agent, emphasizing team performance and customer engagement. Prior experience includes positions at LivingSocial Australia as a Merchant Advocate, Smart & Co Smartbox Australia as Partner Relationship & Customer Service Manager, and various roles in café management. Educational background includes a Diploma in Event Management and a Higher School Certificate from Newtown High School of the Performing Arts.