Vivian Fattouche

Vivian Fattouche is a seasoned professional with extensive experience in member and customer engagement, notably in the life insurance and financial services sectors. Currently serving as Senior Manager of Member Engagement at MetLife Australia since December 2024, Vivian focuses on insights-led strategies to enhance member experiences. Previously, at AIA Australia, Vivian was responsible for driving growth and brand advocacy through customer communications and engagement strategies. Vivian's background includes significant roles at NAB, spanning from Program Manager to Communications Manager, where a client experience strategy and channel development frameworks were key responsibilities. Early career experience includes communications roles at MFS Group and PricewaterhouseCoopers, specializing in investment banking and tax and legal communications, respectively.