MetLife Australia
Vivian Fattouche is a seasoned professional with extensive experience in member and customer engagement, notably in the life insurance and financial services sectors. Currently serving as Senior Manager of Member Engagement at MetLife Australia since December 2024, Vivian focuses on insights-led strategies to enhance member experiences. Previously, at AIA Australia, Vivian was responsible for driving growth and brand advocacy through customer communications and engagement strategies. Vivian's background includes significant roles at NAB, spanning from Program Manager to Communications Manager, where a client experience strategy and channel development frameworks were key responsibilities. Early career experience includes communications roles at MFS Group and PricewaterhouseCoopers, specializing in investment banking and tax and legal communications, respectively.
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MetLife Australia
MetLife Australia is a leading provider of life insurance, partnering with employers, super funds and financial advisers to help Australians protect the lifestyle they love – and providing help when they need it most. Backed by over 150 years of history and a strong global presence, we have the scale and experience to be a valued and trusted partner in business. MetLife protects customers in over 40 countries worldwide, and leads the market in corporate insurance solutions in the US, Latin America, Asia, Europe and the Middle East. But while we're proud of this success, we know that the true sign of our worth is the difference we make to the lives of the customers we serve.