Mariana Pellegrin de Vasconcellos

Mariana Pellegrin de Vasconcellos is an accomplished professional with extensive experience in operations and customer service management. Currently serving as AVP of Operations at MetLife Brasil since October 2019, Mariana oversees the operations and customer service sectors in Brazil. Previously, at Teleperformance Brasil, Mariana held several key roles including Operations Director for Global Accounts, where responsibilities included managing 14 accounts across various channels, financial management, and fostering client relationships. Mariana also excelled as General Operations Manager for a major financial client, leading a team of over 3,000 employees and delivering outstanding customer satisfaction and operational results. Mariana's career began at TeleTech with roles that emphasized financial and operational management, project coordination, and team leadership, supported by solid academic credentials in Business Administration and Communication.