MetLife Brasil
Mariana Pellegrin de Vasconcellos is an accomplished professional with extensive experience in operations and customer service management. Currently serving as AVP of Operations at MetLife Brasil since October 2019, Mariana oversees the operations and customer service sectors in Brazil. Previously, at Teleperformance Brasil, Mariana held several key roles including Operations Director for Global Accounts, where responsibilities included managing 14 accounts across various channels, financial management, and fostering client relationships. Mariana also excelled as General Operations Manager for a major financial client, leading a team of over 3,000 employees and delivering outstanding customer satisfaction and operational results. Mariana's career began at TeleTech with roles that emphasized financial and operational management, project coordination, and team leadership, supported by solid academic credentials in Business Administration and Communication.
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MetLife Brasil
For more than 150 years, MetLife has helped people build their stories and share their achievements, from generation to generation. In Brazil, it has been operating for more than 20 years, working to offer increasingly digital and personalized solutions. Our commitment is to offer more protection for your future and provide the best working environment that respects, admires and empowers diversity. Discover our latest awards: 2021 - 1st place in the Insurance, Pension and Capitalization category in the “Women in Leadership” award, held by the NGO Women in Leadership in Latin America (WILL), in partnership with the newspapers Valor Econômico and O Globo and the magazines Época Negócios and Marie Claire, with Ipsos methodology. - Best placed among the 10 largest operators of exclusively dental plans in the country, according to the Supplementary Health Performance Index 2020 (IDSS), carried out by the National Supplementary Health Agency (ANS) in the base year 2019. - Best service company in the dental care agreement sector in the 24th edition of the HR Top of Mind. 2020 - One of the Best Companies for Women, for the 2nd consecutive year, by GPTW (Great Place to Work). - 1st place in the “Best Places to Work 2020” award from Glassdoor, one of the largest recruitment and vacancies websites in the world. - We joined the Exame Diversity Guide, prepared by Exame magazine and Ethos Institute, for the diversity and inclusion practices we implement. - We won 2nd place in the Women in Leadership award, organized by Women in Leadership in Latin America (WILL), with the newspapers Valor Econômico and Globo, using the Ipsos methodology. - We became part of the Seramount Global Index as a company that applies initiatives to hire and promote women and other underrepresented groups. People are our greatest asset and valuing them is part of our purpose in the world. For more information, visit our website: www.metlife.com.br.